OUR RMA POLICIES

We Will Take Care Of The Proucts You Purchase From Us

1.0 – Purpose
1.1 – Evergreen Computer Technology Company has established the following guidelines to provide you with the best support and the shortest turnaround time possible.
2.0 – Warranty
2.1 – Evergreen Computer Technology Company is committed to meeting customer post-sales support needs. Consequently, all manufacturer warranties will either be passed through to or assigned to the client under the terms offered by the manufacturer. Additionally, clients may have the option to purchase extended warranty periods.
2.2 – Certain exceptions not covered by warranty may include misuse, accidental damage, non-recommended usage, and any other issues excluded by the warranty.
3.0 – Repair Process
3.1 – Obtaining an RMA Number
3.1.1 – Registered
3.1.1.1 – When requesting an RMA (Return Merchandise Authorization) number, please access our RMA portal and provide a detailed description of the encountered problems on the "Repair Information Form." Using vague descriptions such as "does not work" or "failure" may cause delays in the repair process. It is essential to elaborate on the application environment, configuration, and issues faced.
3.1.1.2 – Lack of error description may result in a No Fault Found (NFF) situation, incurring a minimum repair charge as outlined in 3.1.2. If uncertainty exists regarding the cause of the problem, please contact Evergreen Computer Technology Company at [Phone Number]. We may be able to find a solution without the need for sending the product for repair.
3.1.2 – No Fault Found
3.1.2.1 – If no fault is found, a minimum repair charge will apply, and delivery back to the client will be chargeable.
3.1.3 – Non-registered Partners or End Users
3.1.3.1 – Goods should be sent directly to Evergreen Computer Technology Company, accompanied by a detailed description (see 3.2), a comprehensive error report, a copy of the invoice (in the case of warranty), complete address, PO number, contact person, and telephone number. An RMA Order Receipt with an RMA Number will be provided. Please use this RMA number for future support communications.
3.2 – Returning the Product for Repair
3.2.1 – After completing and returning the "Repair Information Form," send the faulty product without accessories (manuals, cables, etc.). Remove any unnecessary components from the card, such as CPUs, ROM, or DRAM. If included (due to a belief they may be part of the problem), clearly note their inclusion. Otherwise, we cannot be responsible for their return. Ensure the automatically generated delivery note is enclosed.
3.2.2 – If the item has been used for medical purposes, a certificate of decontamination is required. Failure to provide this may lead Evergreen Computer Technology Company to reject the package at the goods in/receiving stage, with the item returned unrepaired, and all shipping fees chargeable to the client.
3.2.3 – Ship the parts using your forwarder. The customer bears the shipping charges, while Evergreen Computer Technology Company covers the return charges. Attach an invoice to the carton, and for efficient handling, address the parts directly to the RMA Department, marking "Attn. RMA Department" on the package. Please use the original or correct packaging to save handling time.

RMA Policies: Store Policies