OUR RMA POLICIES

We Will Take Care Of The Proucts You Purchase From Us

Evergreen Computer Technology Company RMA Policy

RMA Requests & Returns Procedure

We offer a streamlined process for RMA requests and returns to ensure you receive the best service possible. Most products purchased from Evergreen Computer Technology Company can be serviced directly by the manufacturer, ensuring the fastest resolution. If you prefer to return the goods to us, we provide a 3-year warranty on most products (Tray model CPUs and software come with a 1 to 3-year warranty, depending on the model and CPU generation). Please follow the instructions below.

SUBMIT RMA REQUEST

RMA requests should be submitted to your dedicated account manager.

Items must meet the following criteria for processing:

The item must have been purchased from Evergreen Computer Technology Company and must match the original invoice.

The item must pass a serial number check.

The item should not have any physical damage and must have been used as intended.

The item must have been used for the specific purpose provided by the manufacturer. Note that items used for ‘mining’ or ‘farming’ may be excluded from warranty.

All manufacturer labels and stickers must be present and intact.

Additional questions may be asked about the submitted item, such as specific error descriptions, troubleshooting steps taken before reporting, and the setup used to test the item. The request may be rejected if these questions cannot be answered.

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After submitting your RMA request, you will receive an email with one of the following statuses:

Approved - Send product

Denied - No warranty

Denied - Serial number unknown

Items with a "Denied" status should not be shipped to Evergreen Computer Technology Company.

PACKAGING AND SHIPPING INSTRUCTIONS

When shipping RMA items, please note the following:

Items must be well-protected with packaging materials and securely placed in a box. Items damaged due to insufficient packaging/transport will not be accepted and will be returned to the customer.

Items must be shipped back with all supplied accessories. Specifically:

All AMD box model CPUs require the cooler to be included.

All motherboards require the battery to be installed and the protected socket cap to be placed on the socket.

Memory kits of 2 must be returned complete, even if only one module is defective.

Monitors need to be returned with all accessories (cables, power supply, base-stand).

All RMA numbers must be clearly marked on the outside of the box.

When shipping multiple RMA items, each item must be separately packed and marked with its corresponding RMA number. It must be clear which product belongs to which RMA case.

Additional items sent without authorization will not be returned and must be collected at the customer’s expense.

Upon issuance of an RMA number, it will be valid for 14 days, and defective products must be delivered to the stated address within this period.

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REPLACEMENT OR CREDIT

Evergreen Computer Technology Company strives to process all items as quickly as possible, but please understand that processing time may vary depending on the manufacturer's procedures. The solution provided by the manufacturer may be a direct exchange, repaired item, credit note, or rejection of the returned item.

For credit notes, the credit amount will be either the original purchase price or the current market value, as determined by Evergreen Computer Technology Company.

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• 1.0 – Purpose

• 1.1 – Evergreen Computer Technology Company has established the following guidelines to provide you with the best support and the shortest turnaround time possible.

• 2.0 – Warranty

• 2.1 – Evergreen Computer Technology Company is committed to meeting customer post-sales support needs. Consequently, all manufacturer warranties will either be passed through to or assigned to the client under the terms offered by the manufacturer. Additionally, clients may have the option to purchase extended warranty periods.

• 2.2 – Certain exceptions not covered by warranty may include misuse, accidental damage, non-recommended usage, and any other issues excluded by the warranty.

• 3.0 – Repair Process

• 3.1 – Obtaining an RMA Number

• 3.1.1 – Registered

• 3.1.1.1 – When requesting an RMA (Return Merchandise Authorization) number, please access our RMA portal and provide a detailed description of the encountered problems on the "Repair Information Form." Using vague descriptions such as "does not work" or "failure" may cause delays in the repair process. It is essential to elaborate on the application environment, configuration, and issues faced.

• 3.1.1.2 – Lack of error description may result in a No Fault Found (NFF) situation, incurring a minimum repair charge as outlined in 3.1.2. If uncertainty exists regarding the cause of the problem, please contact Evergreen Computer Technology Company at [Phone Number]. We may be able to find a solution without the need for sending the product for repair.

• 3.1.2 – No Fault Found

• 3.1.2.1 – If no fault is found, a minimum repair charge will apply, and delivery back to the client will be chargeable.

• 3.1.3 – Non-registered Partners or End Users

• 3.1.3.1 – Goods should be sent directly to Evergreen Computer Technology Company, accompanied by a detailed description (see 3.2), a comprehensive error report, a copy of the invoice (in the case of warranty), complete address, PO number, contact person, and telephone number. An RMA Order Receipt with an RMA Number will be provided. Please use this RMA number for future support communications.

• 3.2 – Returning the Product for Repair

• 3.2.1 – After completing and returning the "Repair Information Form," send the faulty product without accessories (manuals, cables, etc.). Remove any unnecessary components from the card, such as CPUs, ROM, or DRAM. If included (due to a belief they may be part of the problem), clearly note their inclusion. Otherwise, we cannot be responsible for their return. Ensure the automatically generated delivery note is enclosed.

• 3.2.2 – If the item has been used for medical purposes, a certificate of decontamination is required. Failure to provide this may lead Evergreen Computer Technology Company to reject the package at the goods in/receiving stage, with the item returned unrepaired, and all shipping fees chargeable to the client.

• 3.2.3 – Ship the parts using your forwarder. The customer bears the shipping charges, while Evergreen Computer Technology Company covers the return charges. Attach an invoice to the carton, and for efficient handling, address the parts directly to the RMA Department, marking "Attn. RMA Department" on the package. Please use the original or correct packaging to save handling time.